TSB Credit Card – Compare TSB Credit Cards in NZ

Item: TSB Credit Cards
Rating: 4
Author: Credit Cards Compare NZ

TSB offers a two credit cards – one with a relatively low interest rate and a low annual fee and the other is a Cashback credit card that earns you one dollar for every $70 you spend the credit card. To apply for a TSB credit card below, simply click on the “Apply Now” button to review the details before applying. For more information about a specific card on our site, click on the “more info” link.

TSB Credit Cards awarded 4/5 stars (Gold Award).

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Updated: 25 Dec, 2024

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Card	Description	Purchase Rate (p.a.)	Balance Transfer	Cash Rate (p.a.)	Annual Fee	Interest Free Days
TSB Low Rate Mastercard Credit Card Gold Award	The TSB Low Rate Mastercard has a very low interest rate of 11.95% p.a. for purchases and cash advances.	11.95%	0% for 6 months	11.95%	$20.00	55 days More Info » Apply Now »
TSB Platinum Mastercard Credit Card Gold Award	Earn $1 cashback on every $100 spent on eligible purchases. Plus a range of insurance. Reward Points Cash Equivalent: $100 spend earns $1.00 cash equivalent^.	20.95%	N/A	22.95%	$90.00	55 days More Info » Apply Now »

^ To help you compare reward points across different credit cards and rewards programs, we provide an estimate of the cash-equivalent of the reward points that you will get back for every $100 you spend on eligible purchases with your card. The cash equivalent value given is an estimate only based on a specific redemption example. In some cases you might earn less or more depending on how you redeem your ponts and some reward points cannot be redeemed for cash directly. Click on the card to find out how the estimate was calculated.

Aboutof TSB Bank

The origins of TSB (Taranaki Savings Bank) date back to 1850 when it was first established as the New Plymouth Savings Bank. The bank received its first deposit on September 28, 1850, from Waitera te Karei, who deposited £34. This was a significant amount at the time, considering the bank’s accountant earned an annual salary of £20. In 1858, the bank came under the Savings Bank Act, which aimed to regulate the savings bank market.

Key Milestones and Achievements

Over the years, TSB Bank has achieved several key milestones. In 1986, during a period of deregulation, the bank fought to remain independent while many other New Zealand banks merged or were acquired by overseas interests. In 1988, the TSB Community Trust was established as the bank’s shareholder, and the bank became the first to use employee-written software to create one of the most advanced information systems in the Southern Hemisphere. The following year, in 1989, the bank was renamed TSB Bank. By 1996, TSB Bank became the only 100% New Zealand-owned and independent bank. In 1999, TSB Bank Loan Direct was launched to serve customers outside the Taranaki region.

Independence and Growth

TSB Bank has always prioritised its independence and growth. The bank’s commitment to remaining 100% New Zealand-owned has been a cornerstone of its identity. This independence has allowed TSB Bank to focus on serving the needs of its local communities while also expanding its services nationwide. The bank’s growth strategy has included the establishment of TSB Bank Direct, which made it easier for customers to bank outside the Taranaki region. Today, TSB Bank continues to thrive as a proudly independent New Zealand bank.

Services Offered by TSB Bank

Retail Banking Services

TSB Bank provides a wide range of retail banking services to meet your everyday financial needs. You can open savings and checking accounts, apply for home loans, and use various types of credit and debit cards. Additionally, the bank offers investment options and insurance products to help you secure your future.

Commercial Banking Services

For businesses, TSB Bank offers comprehensive commercial banking services. These include business accounts, commercial loans, and merchant services. Whether you are a small business owner or manage a large corporation, TSB Bank has tailored solutions to support your financial growth.

Digital and Mobile Banking

TSB Bank is committed to making banking convenient for you through its digital and mobile banking services. You can manage your accounts, transfer funds, and pay bills online or via the mobile app. The bank’s digital platforms are designed to be user-friendly and secure, ensuring you have access to your finances anytime, anywhere.

TSB Bank’s Community Involvement

Toi Foundation Contributions

TSB Bank has a long-standing commitment to the Taranaki and New Zealand communities. Over the past 170 years, the bank has invested significantly in the growth and wellbeing of these communities. In the last 34 years alone, more than $153 million has been reinvested back into the community. This is largely due to the bank’s ownership by the Toi Foundation, which ensures that profits are used for the benefit of customers and communities.

Local Community Projects

TSB Bank is deeply involved in various local community projects. The bank’s efforts are not just limited to financial contributions but also include active participation in community development. This involvement ranges from supporting local schools and sports teams to funding environmental conservation projects. The bank’s employees are encouraged to volunteer their time and skills to help make a positive impact in their communities.

Awards and Recognitions

TSB Bank’s commitment to the community has not gone unnoticed. The bank has received numerous awards for its efforts, including:

Consumer NZ People’s Choice Award for Banking
Canstar Blue Overall Customer Satisfaction Award for Banking
Reader’s Digest Quality Service Awards for Personal Banking
HRINZ Workplace Engagement Programme of the Year Award

These awards highlight the bank’s dedication to providing excellent service and making a meaningful difference in the community.

Branch Network and Locations

Focus on Taranaki Region

TSB Bank has a strong presence in the Taranaki region, where it first began. The bank’s commitment to this area is evident through its numerous branches, ensuring that local residents have easy access to banking services. This focus on Taranaki has helped TSB Bank build a loyal customer base and maintain close ties with the community.

Expansion Across New Zealand

Over the years, TSB Bank has expanded its branch network beyond Taranaki, reaching various parts of New Zealand. This growth includes opening branches in major cities such as Auckland, Wellington, and Christchurch. By extending its reach, TSB Bank aims to provide its unique banking services to a broader audience, while still maintaining the personalized touch that it is known for.

Key Branch Locations

TSB Bank has strategically placed its branches in key locations to serve its customers better. Some of the notable branches include:

Auckland Central: A prime location for serving the bustling city of Auckland.
Wellington: Catering to the capital city’s diverse population.
Christchurch: Providing services to the South Island’s largest city.
Hamilton: Serving the growing community in the Waikato region.
Napier: Meeting the needs of customers in the Hawke’s Bay area.

These key locations ensure that TSB Bank’s services are accessible to a wide range of customers across New Zealand.

Technological Innovations at TSB Bank

Early Adoption of Technology

TSB Bank has always been a pioneer in embracing new technology. In 1988, the bank became the first in the Southern Hemisphere to use employee-written software, creating one of the most advanced information systems of its time. This early adoption set the stage for TSB Bank’s ongoing commitment to technological innovation.

Current Digital Offerings

Today, TSB Bank offers a wide range of digital services to meet the needs of its customers. These include:

Online Banking: Manage your accounts, transfer funds, and pay bills from the comfort of your home.
Mobile Banking: Access your accounts on the go with the TSB Bank mobile app, available on both iOS and Android.
Digital Wallets: Use your smartphone to make secure payments with Apple Pay, Google Pay, and Samsung Pay.
24/7 Customer Support: Get help anytime with TSB Bank’s round-the-clock customer service.

Future Technological Plans

Looking ahead, TSB Bank is committed to staying at the forefront of technological advancements. The bank plans to invest in artificial intelligence and machine learning to enhance customer service and streamline operations. Additionally, TSB Bank aims to expand its digital offerings to include more personalized banking solutions, ensuring that customers have access to the most modern and efficient services available.

Ownership and Governance

Role of Toi Foundation

TSB Bank is proudly owned by the Toi Foundation, a philanthropic organization dedicated to supporting communities in New Zealand. This unique ownership structure ensures that 100% of TSB’s profits remain within the country, benefiting local towns and regions. Each year, over 20% of TSB’s after-tax profits are given to the Toi Foundation, which then distributes grants to various people and organizations in Taranaki.

Leadership and Key People

TSB Bank’s leadership team is composed of experienced professionals committed to the bank’s mission and values. The Executive team and Board of Directors work together to ensure that the bank operates with integrity and focuses on customer satisfaction. Their leadership is crucial in maintaining TSB’s status as a trusted and independent New Zealand-owned bank.

Governance Structure

The governance structure of TSB Bank is designed to uphold transparency and accountability. The bank’s policies and procedures are regularly reviewed to ensure they align with best practices and regulatory requirements. This structure supports the bank’s commitment to ethical operations and its focus on serving the needs of its customers and the community.

Customer Experience at TSB Bank

Customer Satisfaction Awards

TSB Bank has consistently been recognised for its outstanding customer service. In 2018, the bank won the Consumer NZ People’s Choice Award for Banking for the third consecutive year. Additionally, TSB received the Canstar Blue Overall Customer Satisfaction Award for Banking. These accolades highlight the bank’s commitment to providing exceptional service to its customers.

Customer-Centric Services

At TSB Bank, the focus is on balancing internal and external customer outcomes. The bank offers a variety of services designed to meet the needs of its customers, including accounts, cards, home loans, and investment options. The bank’s mobile app also plays a crucial role in enhancing the customer experience by providing convenient access to banking services.

Feedback and Improvements

TSB Bank values customer feedback and continuously seeks ways to improve its services. The bank encourages customers to share their experiences and suggestions, which are then used to make necessary adjustments and enhancements. This commitment to listening and adapting ensures that TSB Bank remains responsive to the needs of its customers.

Frequently Asked Questions

What is TSB Bank’s history?

TSB Bank, originally called Taranaki Savings Bank, started in 1850 in New Plymouth, New Zealand. It has grown over the years but still focuses mainly on the Taranaki region.

What services does TSB Bank offer?

TSB Bank provides a variety of services including savings accounts, loans, credit cards, investments, insurance, and mobile banking.

How many branches does TSB Bank have?

TSB Bank has 25 branches across New Zealand, with 12 located in the Taranaki region.

Who owns TSB Bank?

TSB Bank is owned by the Toi Foundation, which uses the bank’s profits to support community projects in New Zealand.

What awards has TSB Bank won?

TSB Bank has won several awards, including the ‘People’s Choice’ in the Sunday Star Times Banking Awards and the Canstar Blue Most Satisfied Customers in Banking Award.

How does TSB Bank support the community?

TSB Bank supports the community through the Toi Foundation, which funds local projects and initiatives across New Zealand.

After a reward credit card? Rewards credit cards allow you to earn points for using your credit card. You can redeem points earned for cash or other goodies. Visit our rewards credit cards page to view a list of top New Zealand rewards credit cards.

What is the best credit card in NZ?

The best credit card for you would depend on your personal circumstance and how you intend to use your credit card. We have put together a list of some of the best credit cards in New Zealand to help you find the best credit card in NZ to suit your individual needs. Alternatively, you can narrow down your search by credit card type such as Airpoints credit cards, interest free credit card, low rate credit card, balance transfer, credit card reward or air nz credit card